5/5/2020

Dear Valued Patient,

We hope this letter finds you and your family in good health. Our community has been through a lot over the last few months, and all of us are looking forward to resuming our normal habits and routines. While many things have changed, one thing has remained the same: our commitment to your safety.

Infection control has always been a top priority for our practice and you may have seen this during your visits to our office. Our infection control processes are made so that when you receive care, it’s both safe and comfortable. We want to tell you about the infection control procedures we follow in our practice to keep patients and staff safe.

Our office follows infection control recommendations made by the American Dental Association (ADA), the U.S. Centers for Disease Control and Prevention (CDC) and the Occupational Safety and Health Administration (OSHA). We follow the activities of these agencies so that we are up-to-date on any new rulings or guidance that may be issued. We do this to make sure that our infection control procedures are current and adhere to each agencies’ recommendations.

You may see some changes when it is time for your next appointment. We made these changes to help protect our patients and staff. For example:
  1. We will communicate with you beforehand to ask some screening questions. You’ll be asked those same questions again when you are in the office.
  2. We may ask you to prepay your co-pay over the phone to limit contact with money.
  3. Please wear a mask while in the building and entering our office.
  4. We have hand sanitizer that we will ask you to use when you enter the office. We may also have you wash your hands before your appointment begins.
  5. Our waiting room will no longer offer magazines, or any reading material, since those items are difficult to clean and disinfect.
  6. Appointments will be managed to allow for social distancing between patients. That might mean that you’re offered fewer options for scheduling your appointment.
  7. We will do our best to allow greater time between patients to reduce waiting times for you, as well as to reduce the number of patients in the reception area at any one time.
We look forward to seeing you again and are happy to answer any questions you may have about the steps we take to keep you, and every patient, safe in our practice. To make an appointment, please call our office at or email us at contact@allisontrandds.com. Thank you for being our patient. We value your trust and loyalty and look forward to welcoming back our patients, neighbors and ohana. Sincerely, Dr. Tran & Team

Helping our dental patients through the coronavirus crisis

As t As this coronavirus situation has unfolded, all of us – your dentist, the dental staff, and our patients – have been faced with questions about how to lead our daily lives while being told we must stay at home. And we’ve all felt how uncomfortable and frustrating the uncertainty and restrictions can be. My staff and I have seen that those feelings are magnified when your health, or that of a family member, is the cause of that uncertainty.

We’re now getting numerous questions every day from our dental patients about handling their dental appointments and needs since the stay-at-home measures went into place. We hope that by sharing the answers to the most common questions that you’ll feel more confident in dealing with your dental health during this time.

Is my nearby dental office open?

Many general dentists will start to reopen from 5/4/20 to 7/1/20 and will all have different reasons to open soon or in the near future. At our office, we have chosen to follow the State and local Guidelines and will reopen on May 11th 2020.

Dental offices in Hawaii were allowed to see patients who had a dental emergency from March 30th to April 30th, and are now allowed to open for all dental procedures and not just emergencies.

If you do not feel comfortable coming into the practice then you can schedule a TeleDentistry Appointment. This video chat (AKA TeleHealth) allows the patient and dentist to have a consultation to assess your problem without you needing to come into the office. After the consultation, Dr. Tran can determine what the appropriate next steps may be.

What about my dental checkup that’s scheduled?

If you had a dental cleaning appointment scheduled for the end of March, April or May 2020, we should have already contacted you. If you were due for your dental cleaning during that time, please call us to schedule. We want to make sure you are seen for your routine checkup and cleaning.

What happens when I get to the dental office?

If you had a dental cleaning appointment scheduled for the end of March, April or May 2020, we should have already contacted you. If you were due for your dental cleaning during that time, please call us to schedule. We want to make sure you are seen for your routine checkup and cleaning.

What happens when I get to the dental office?

This may vary based on the protocols put in place by any individual dental office to maintain social distancing. In our office we have implemented specific measures to maintain your safety. Our office will not allow patient visits to overlap, our staff wears all the proper Personal Protective Equipment (PPE), and there will be increased sterilization all around the office.

We may request that you stay in the car or outside hallway and will text or call you when it is appropriate to enter the office. We are also spacing appointments so that no two patients should ever encounter each other. We will require you wear a mask when entering the building and the office and will have you wash your hands or use hand sanitizer before your appointment. A mouthwash will be offered to you before starting your dental procedures as well. Your safety and reducing the possible spread of the virus between patients is of the utmost importance.

We will also ask you some questions, and for everyone’s safety you’ll want to answer honestly. These questions may include:

  • Have you had symptoms commonly associated with COVID-19? (common symptoms include fever, shortness of breath, dry cough, runny nose, or sore throat)
  • Within the past 14 days have you travelled by airplane?
  • Within the past 14 days have you been in close proximity (less than six feet) at a gathering of 10 or more persons?
  • Within the past 14 days have you had close contact with a person who has been confirmed positive or suspected to be positive for COVID-19?

What safety measures will the office take if I have to come in for a dental treatment?

As health-care providers, dentists and their teams are trained on the CDC guidelines for infection control and using the appropriate personal protective equipment (PPE) such as facemask mask, face shield, gloves and gown worn over clothes/scrubs. If for some reason an office doesn’t have appropriate PPE available, they’ll refer you to another dental professional for your emergency treatment. (In our office we don’t anticipate that happening and as of now we have a good supply of PPE.) When we provide treatment, we’ll attempt to minimize the use of equipment that creates airborne spray. This is a precautionary measure to limit the potential spread of the virus since any patient could be positive but undiagnosed and not yet exhibiting symptoms.

Our office team has been trained in the latest ways to minimize the possibility of transmitting the virus. In our office we are requiring every patient to wear a mask upon entering the building and office, wash their hands and use hand sanitizer upon entering. We’re disinfecting every doorknob and countertop. From the front desk to the treatment rooms everything is wiped down between patient visits and at the end of each day. We are going the extra mile to make sure every inch of the treatment areas and equipment are disinfected.

If I’m missing my periodontal cleaning/exam or wishing to postpone a bit longer, should I do anything differently?

Make sure you are brushing and flossing. Do everything as you would normally. It’s never been more important to do the best job possible to maintain your oral health. Since many of us will have extra time on our hands, make sure you brush at least twice a day for two minutes.

If you feel like you want to take extra steps to protect your hygiene during this time, here are a few ideas:

  1. Use a powered toothbrush.
  2. Use an irrigation device.
  3. Use your favorite mouth wash
  4. Floss – if you don’t currently floss it’s a great opportunity to start. You have the extra time and once you’re in the habit you’ll like the extra clean feeling while also strengthening your gums!